FAQ

Our powders are wholefood supplements — the mushroom in its original form, steam-treated and micronised (finely ground) to make the tough chitin cell walls easy to digest, then activated and certified organic at source. Nothing is extracted or removed, so you get the full spectrum of the mushroom, including the beneficial polysaccharides. Capsules contain that same activated powder combined with 10% dual-extract powder for a 10x boost in potency, in an easy-to-use format.

Our liquid extracts (tinctures) are made using advanced Ultrasound frequencies. We pull the beneficial compounds out of the mushroom cells using two food-grade solvents — spring water and organic carbon-filtered ethanol. This captures both the water-soluble and ethanol-soluble compounds for a full-spectrum, highly bioavailable and superiorly potent elixir.

Neither is strictly "better" — it comes down to convenience, whether you want to avoid ethanol, and whether you prefer a wholefood or an extract. Many of our customers use both. Read our full breakdown in this blog post.

Yes, in small amounts. We use high-quality organic carbon-filtered ethanol as one of our extraction solvents, and each 1ml serving (about 6 drops) contains roughly 20% ethanol by volume. This is roughly the same amount of bioethanol that is present in a large ripe banana or mango, or a glass of freshly pressed orange juice. If you still need to avoid ethanol entirely — for sensitivity, religious, or personal reasons — our powders and capsules are 100% ethanol-free.

For Lion's Mane our liquid extract include additional mycelium extracted alongside the fruiting body, because research shows higher levels of certain beneficial compounds (like erinacines in Lion's Mane) in the mycelium. These are also the species we're able to cultivate ourselves. Our powders do not currently contain mycelium.

Yes. Our powders are certified organic at source, and our full range is engineered using ultrasonic extraction technology and independently, third-party tested to be free from pesticides, microbial and heavy metal contaminants. 

Powders work well stirred into smoothies, juices, coffee, tea, soups, stews and broths — they do need a carrier. Liquid extracts are fast-absorbing and can be taken directly, under the tongue, or added to coffee, tea, cacao or kombucha, which makes them a good option if you're on the move. Each product page has specific dosage guidance, and our all-in-one formulas are blended for a simple daily stack.

No. Our products are dietary and wholefood supplements intended to support general health and wellbeing — they are not intended to diagnose, treat, cure or prevent any disease. If you're pregnant, breastfeeding, on chronic medication, or have a medical condition, please check with your healthcare provider before starting any new supplement.

We ship nationwide within South Africa and internationally to almost every country. If you are in a country we have not shipped to, we will happily attempt with a promise of a full refund should your product be confiscated or returned. South African orders go out with BobGo; international orders ship via FedEx or DHL, with shipping rates (including customs duties) calculated at checkout.

Orders are generally dispatched within 2 working days of payment confirmation (EFT/bank deposit orders dispatch within 48 hours of the payment clearing). Within South Africa, main city centres take 2–5 business days and remote areas can take up to 7 days. International orders typically take 7–14 business days, though customs processing in some countries can extend this to around 3 weeks. Courier deliveries run Monday to Friday, 9am–5pm — no weekend or public holiday deliveries.

Shipping is free on South African orders over R1000. Orders under R1000 have a shipping fee calculated at checkout. International shipping fees are calculated at checkout via FedEx.

Once your parcel is collected by the courier, you'll receive tracking details by email. If you're having trouble tracking your order, contact us and we'll help you find it.

International shipping rates already include customs duties, and we take steps to ensure smooth customs clearance. That said, all parcels remain subject to local customs regulations and may occasionally be withheld or inspected. We reserve the right to cancel an order before shipping if we believe it's likely to be detained or destroyed by customs — in that case, you'll receive a full refund.

You have 30 days from your purchase to return an item. To qualify, it must be unused, unopened, and in its original packaging. After 30 days, we're unable to offer a refund, though an exchange may be arranged at our discretion.

Return shipping costs are the customer's responsibility.

Once we receive and inspect your return, we'll email you to confirm we've got it, and let you know whether the refund has been approved. Approved refunds are processed back to your original payment method within 3–5 working days.

We're a Cape Town-based mycological collective, founded by Peter Herrmann in 2015, working to make top-quality medicinal mushroom products, teach mushroom cultivation, and grow the relationship between people and fungi. Everything is manufactured locally, and we've cultivated and isolated nearly 20 indigenous South African mushroom strains — including co-discovering South Africa's own native Lion's Mane species. Read our full story.

Alongside our online store, we work with a network of stockists and wellness partners around South Africa. Find a stockist near you.

Yes. If you're launching a new range or expanding an existing brand, our team can help with cultivation, extraction, formulation and white-label production. Get in touch to discuss your project.